Customer care
Support & FAQs
Quick answers about ordering, delivery, exchanges and caring for your Ethenic Handicrafts pieces. Cannot find what you need? Contact us.
Last updated: 8 October 2026
- Free shippingAcross India
- Delivered to your doorAnywhere in India
- Exchange if damagedWith unboxing video
- Call or WhatsApp+91 7439 060 664
Orders and payments
How do I place an order?
Add the pieces you like to your bag, go to checkout, enter your delivery details and pay securely through Razorpay. You will receive an order confirmation by email.
Which payment methods do you accept?
All payments are processed securely by Razorpay, which supports the common Indian payment methods shown at checkout.
Can I cancel or change my order?
Orders cannot be cancelled once they are placed and paid. If your delivery address is wrong, contact us straight away at ethenichandicrafts@gmail.com and we will try to correct it before dispatch.
Shipping and delivery
Where do you deliver?
We deliver across India. International shipping is not available at the moment.
Is shipping free?
Yes, on every order within India, with no minimum order value.
How long does delivery take?
Delivery time depends on your location. Contact us with your order number if you need an update.
Returns, exchanges and refunds
Can I return a piece?
No. We do not accept returns of delivered orders.
Do you give refunds?
No. We do not offer refunds. Damage in transit is resolved by sending you a new piece.
What if my piece arrives damaged?
Send your order number and an unboxing video as soon as possible after delivery. Once we check it, we dispatch a new piece and pay the shipping.
What if the replacement is out of stock?
We restock it within 7 days at most and then send it to you.
Products and care
What do you sell?
Handicrafts in brass, white metal, wood, stone dust, stone, terracotta, iron and resin: idols, diyas and pooja essentials, figurines, wall décor, clocks and desk accessories.
Why does my piece look slightly different from the photo?
Every piece is handcrafted, so small differences in colour, texture, finish and size are natural. Screens can also show colours slightly differently.
How do I care for my piece?
Dust it gently, keep it dry and avoid harsh chemicals. See our Care Guide for each material.
Gifting and more
Do you offer corporate or bulk gifting?
Yes. See our Corporate Gifting page.
Can I become an affiliate?
Yes. See our Affiliate Program page to apply.
How can I contact you?
Email ethenichandicrafts@gmail.com, call or WhatsApp +91 7439 060 664, or use our contact form.