Privacy Policy

Ethenic Handicrafts is an Indian handicrafts store based at Ground Floor, Sarathi Apartment, Rajarhat Main Rd, Sukanta Pally, Baguiati, Kolkata, West Bengal 700052, India, selling online at ethenichandicrafts.com. Our online store runs on Shopify.

For any privacy question, email ethenichandicrafts@gmail.com. Our full contact details are at the end of this policy.

Information you give us

• Your name, email address, phone number, and shipping and billing addresses
• Order details, such as the products you buy
• Messages you send us through our contact form, email or WhatsApp, including unboxing videos and photos for damage claims
• Your email address if you subscribe to our newsletter
• If you write a review: your name, city, email address, rating, review text and any photos or videos you upload

Payment information

Payments are processed by Razorpay through our secure checkout. We do not see or store your full card number, CVV or UPI PIN.

Information collected automatically

• Device and browser details, IP address and approximate location
• Pages you view and how you use our website
• Information collected through cookies and similar technologies

• To process, ship and deliver your orders
• To send order confirmations and shipping updates
• To answer your questions and handle damage claims and exchanges
• To prevent fraud and keep our website secure
• To understand how our website is used and improve it
• To send you news and offers, if you have subscribed. You can unsubscribe at any time.
• To verify and publish product reviews: we email you a one-time code, then publish your name, city, rating, review and photos or videos. We also check whether your email address placed an order for the piece, to show a Verified buyer badge. Your email address is never shown publicly.
• To meet our legal, tax and accounting obligations

We use cookies and similar technologies to keep our website working (for example, your cart), to remember your preferences and to measure visits. Analytics and advertising tools, where used, are connected through Shopify apps. You can block or delete cookies in your browser settings, and use the cookie preferences on our website where they are shown. Some parts of the website may not work properly without cookies.

We only share what each partner needs to do their job:

• Shopify, which hosts our store and checkout
• Razorpay, to process your payment securely
• Courier and logistics partners, to deliver your order
• Cloudflare and Google, which run our review verification service, store review photos and videos, and send verification emails
• Analytics and advertising partners, if connected to our store
• Professional advisers and authorities, when required by law or to protect our rights

We do not sell your personal information.

We keep personal information only as long as we need it for the purposes in this policy, including legal, tax and accounting requirements. After that, we delete or anonymise it.

Our website uses HTTPS encryption and payments go through a PCI DSS compliant checkout. Access to personal information is limited to people and partners who need it. No method of transmission or storage is completely secure, but we take reasonable steps to protect your data.

Under the Digital Personal Data Protection Act, 2023, you can ask us to:

• Give you a summary of the personal data we hold about you and how we use it
• Correct, complete or update your personal data
• Erase your personal data, unless we need to keep it by law
• Withdraw consent you have given, such as for marketing emails
• Nominate another person to exercise your rights if you cannot

To use any of these rights, email ethenichandicrafts@gmail.com. To stop marketing emails, use the unsubscribe link in any of our emails.

Our website is not intended for children under 18. If you are under 18, please use it with the involvement of a parent or guardian.

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.

If you have a question or complaint about your personal data, please contact our Grievance Officer:

• Name: Kalpalata Dwary
• Email: ethenichandicrafts@gmail.com
• Phone / WhatsApp: +91 7439 060 664
• Address: Ethenic Handicrafts, Ground Floor, Sarathi Apartment, Rajarhat Main Rd, Sukanta Pally, Baguiati, Kolkata, West Bengal 700052, India

We will acknowledge your complaint and respond as quickly as we can. If you are not satisfied with our response, you may be able to raise your complaint with the Data Protection Board of India.